Setting a Temporary Password for a Purchaser

Setting a temporary password can be useful for purchasers who are having trouble creating an account or resetting their password on their own.

On the unit summary page, use the search bar to find the unit you're looking for then click to expand the unit's options.

If there is an existing account associated with the purchaser's email address (ASSIGNED, IN-PROGRESS, IN-REVIEW, AWAITING APPROVAL, or COMPLETE status), on the "Settings" tab, type in a new password and click "Save Password". After sending the purchaser this temporary password, they'll be able to log in with their email address. 

If an account associated with the purchaser's email address doesn't exist yet (NOT-STARTED or INVITED status), on the "Settings" tab, click "Log in as user" which will take you to a unique link to create and confirm a password for this unit. After sending the purchaser this temporary password, they'll be able to log in with their email address.